Toyota Accident Repair​

The period following a motoring accident can be a stressful time. At Al-Futtaim Motors, we aim to make things as straightforward as possible.

We are the only dealer network capable of restoring your Toyota to its former condition as we employ skilled manufacturer trained technicians to follow the firm's procedures exactly. They only use genuine parts and with a six-month guarantee, the quality, safety, reliability and resale value of your vehicle is preserved.

What to do in the event of an accident

  • Stop, call the Police and obtain an accident report or repair letter (these are required to carry out the repairs)
  • Report the accident to your insurance company; this involves completing an insurance claim form and attaching the original Police report. Remember to keep a copy for the repairer, you also need to record the claim number given to you by the insurance company
  • Contact your nearest Al-Futtaim Motors facility to request an accident repairs estimate
  • The time it takes to provide an estimate depends on the severity of the damage caused and can take between 30 minutes to 12 hours. We can fax the quote to your insurance company directly or allow you to take it to them personally. We do charge for estimates but should you choose us for the repair work, this amount is refunded when you produce the receipt upon collecting your car.

What to remember

  • Before repairs can be authorised your vehicle will need to be checked by an insurance company assessor. If the vehicle is with you, please arrange an appointment with the insurance company to bring it to one of our centres at an agreed time
  • Before repairs begin, we require a purchase order (LPO) from your insurance company which includes the claim number
  • If you would like to enquire about the progress of repairs, please contact the relevant service adviser who assisted you with the estimate and vehicle delivery
  • To release your vehicle after repairs, you will need to bring a release letter from your insurance company and the white slip that was given to you by our service advisor
  • For full terms relating to our accident repairs service and more on what we offer, please contact your local Al-Futtaim Motors showroom directly.