Latest COVID-19 Updates

Frequently Asked Questions


1. Are your showrooms and service centers still open?

Yes, we continue to serve customers during the timings listed below.

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showroom timings
service timings

2. Can I still service my vehicle at your centers?

Periodic maintenance and vehicle repairs will be provided upon scheduling a service booking. In addition, our service centres will continue to support customers in need of roadside emergency services when required. In order to keep our community safe, our customers’ vehicles that are being serviced at our workshops will be home delivered for their convenience and safety.

Our service centres are open and continue to support our aftersales customers from 9.30 am to 3pm, daily except for Fridays during Ramadan.

Customers are requested to call our Customer Engagement Centre through 800TOYOTA.

In case of any emergency roadside requirements, customers can contact the Al-Futtaim Roadside Assistance on 800445566.

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3. Are you considering mobile/home service for car maintenance?

While we will continue to provide roadside emergency services when required, our home service units are currently deployed to support fleets that oversee rescue missions, delivery of necessities, and transportation of staff from and to critical businesses. We will reach out to customers for an update on this subject in due time.

However we have now introduced a pick-up and drop-off service at your doorstep. We pick up your Toyota, service it at one of our 12 authorized service centers across the UAE and deliver it back to you completely sanitized.

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4. Can I still purchase a vehicle these days? Are you able to deliver my vehicle safely?

Yes! We are committed to helping you safely enjoy your new car.

Please note that we are strictly adhering to the health and safety directives implemented by the UAE Ministry of Health & Prevention (MoHAP) and the Dubai Health Authority (DHA) and have so far taken necessary measures to protect all internal and external stakeholders against contamination.

These include:

- Disinfection of all areas across all our properties including the implementation of additional hygiene and cleaning trainings for our housekeeping teams;

- Placing hand sanitizers for guests at all entry and exits;

- Sanitization of the interior and exterior of our vehicles on display

In addition to all these, we are using state-of-the-art air purification and Ultra-Mist Fumigation technology to disinfect all customer vehicles which we deliver. Note that this service will be offered free of charge to our sales customers during vehicle handover.

Should you require, our team can also deliver your car to your doorstep, disinfecting it ahead of the handover, to give you complete peace of mind.

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Here are a few tips for keeping your unused car healthy during COVID-19.

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Also, here is a guide to sanitizing your car to keep yourself and your family safe.

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Learn everything about Toyota cars while you stay at home.

We understand that under the present circumstances you may be unwilling to visit our showrooms. And staying indoors is the best way to help the Government flatten the curve of Covid-19. So, we have ensured that you can still make an informed purchase decision with detailed videos on the various Toyota cars. You can view them below.