1.Are your showrooms open ?

Our sales and service centres remain open to serve you from 9:30 am to 5pm until April 5th and closed on Fridays.

Kindly understand that this is an evolving situation. Al-Futtaim Toyota is strictly adhering to the directives of the Ministry of Interior and the National Emergency and Crisis and Disasters Management Authority and will take all necessary actions recommended by the authorities.

So until directed otherwise, our showrooms and service centres across the UAE will be open to serve customers by appointment.

We will be constantly updating our digital platforms (website and social media) to keep our customers informed about the situation.

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2.Can I still service my vehicle at your centers?

Periodic maintenance and vehicle repairs will be provided upon scheduling a service booking. In addition, our service centres will continue to support customers in need of roadside emergency services when required.

Customers are requested to call our Customer Engagement Centre through 800TOYOTA.

In case of any emergency roadside requirements, customers can contact the Al-Futtaim Roadside Assistance on 800445566.

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3.Are you considering mobile/home service for car maintenance?

While we will continue to provide roadside emergency services when required, our home service units are currently deployed to support fleets that oversee rescue missions, delivery of necessities, and transportation of staff from and to critical businesses. However, we will reach out to customers for an update on this subject very soon.

4.Can I still purchase a vehicle these days? Are you able to deliver my vehicle safely?

Yes! We are committed to helping you safely enjoy your new car.

Please note that we are strictly adhering to the health and safety directives implemented by the UAE Ministry of Health & Prevention (MoHAP) and the Dubai Health Authority (DHA) and have so far taken necessary measures to protect all internal and external stakeholders against contamination.

These include:

- Disinfection of all areas across all our properties including the implementation of additional hygiene and cleaning trainings for our housekeeping teams;

- Placing hand sanitizers for guests at all entry and exits;

- Sanitization of the interior and exterior of our vehicles on display

In addition to all these, we are using state-of-the-art air purification and Ultra-Mist Fumigation technology to disinfect all customer vehicles which we deliver. Note that this service will be offered free of charge to our sales customers during vehicle handover.

Should you require, our team can also deliver your car to your doorstep, disinfecting it ahead of the handover and depositing the key inside the car, to give you complete peace of mind.

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